Cross Oil - Customer Survey

How Are We Doing?

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Your Information:

Your Name:*
Company Name:*
Phone:*
Email:*
Address:*
City:*
State:*
Zip:*
Products you purchase from Cross Oil:
Base Oils:
Process Oils:
Electrical Insulating Oil:
Ebonite Oils:
Other Cross Products:
Please rate your experience on a scale of one to 5, with 5 being the best and 1 the worst for each of the following questions:
I can call Cross Oil and quickly place an order:
Cross Oil confirms my order ship dates in a timely manner:
My Cross Sales representative is responsive to my needs and returns calls promptly:
When I have a technical question, the answers provided meet my expectations:
Cross invoices me correctly:
Cross products ordered arrive on time and on specification:
Has Cross Oil in the past year, fallen short of meeting your expectations? If so please describe in detail.

Did Cross Oil react in a timely manner to resolve the shortcoming?
Additional comments: